At Enelo Shop, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
We collect information that you provide directly to us when you:
- Create an account – Name, email address, phone number, and password
- Place an order – Billing and shipping address, payment information, and order details
- Subscribe to our newsletter – Email address
- Contact customer support – Name, email, phone number, and message content
- Participate in promotions or surveys – Name, email, and feedback
We also automatically collect certain information when you visit our website:
- Log Data – IP address, browser type, operating system, referring URLs, pages visited, and time spent
- Device Information – Device type, screen resolution, and mobile network information
- Usage Data – Click patterns, search queries, and interaction with our content
🔒 Payment Information: We do not store your credit card or payment details directly. All payments are processed securely through PayFast, our trusted payment partner.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders – Including order confirmation, shipping, and customer support
- Manage your account – Create and maintain your user account
- Communicate with you – Send order updates, marketing emails, and promotional offers
- Improve our services – Analyze usage patterns to enhance user experience
- Prevent fraud – Detect and prevent fraudulent activities
- Comply with legal obligations – Meet regulatory requirements
3. Cookies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
- Remember your preferences – Language, currency, and shopping cart items
- Improve website performance – Analyze traffic and optimize our site
- Provide personalized content – Tailor recommendations and offers
- Track marketing campaigns – Measure effectiveness of promotions
You can control cookie settings in your browser preferences. However, disabling cookies may affect your experience and limit certain features.
4. Third-Party Services
We partner with trusted third-party service providers to operate our business:
- Payment Processing: PayFast – Secure payment gateway
- Analytics: Google Analytics – Website traffic and user behavior analysis
- Email Marketing: Newsletter delivery services
- Hosting: Web hosting and cloud infrastructure providers
These third parties have access to your information only as necessary to perform their functions and are obligated to protect your data.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- SSL Encryption – All data transmitted between your browser and our servers is encrypted
- Access Controls – Limited staff access to personal information
- Regular Security Audits – Ongoing monitoring and updates
- Secure Payment Processing – PCI DSS compliant payment gateway
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Maintain business records for tax and accounting purposes
If you request account deletion, we will remove your data within 30 days, subject to legal retention requirements.
7. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete information
- Erasure: Request deletion of your personal data
- Restriction: Limit processing of your data
- Portability: Receive your data in a structured format
- Objection: Object to data processing for marketing purposes
- Withdraw Consent: Withdraw consent at any time
To exercise these rights, please contact us.
📧 Marketing Opt-Out: You can unsubscribe from marketing communications at any time by clicking the "Unsubscribe" link in our emails or by contacting us directly.
8. Children's Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to remove it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.
- Minor Changes: Updated immediately with a new "Last Updated" date
- Major Changes: We will notify you via email or prominent notice on our website
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: info@enelo.shop
- Phone: 079 254 6359
- Address: MANHATTAN LOFTS, ALRODE, Alberton, 1447
We aim to respond to all inquiries within 48 hours.
